YUNG Therapist Sidekick: App Redesign
Role
UX/UI Designer
Timeline
June 2024 - February 2025
Team
1 Stakeholder, 1 Head of Product, 1 Developer, 1 UX/UI Designer
About Company
YUNG Therapist Sidekick is an AI-powered tool for therapy notes, based in Miami, Florida. It helps psychotherapists capture and document sessions, saving time and improving care with features like EHR-ready notes, treatment plans, and progress tracking.
Challenge
The project was split into two stages:
Stage 1 — UI Redesign of the MVP:
The MVP was quickly built for early testing. As we prepared to connect with U.S. healthcare platforms, we aimed to redesign the interface to match industry standards and create a positive impression on potential partners.
Stage 2 — Plan & Billing Page Redesign:
The second stage focused on simplifying the subscription experience. In MVP1, users found it hard to understand the available plans and how to use them. Our goal was to merge conflicting plans and make the subscribing experience clear.
Outcome
Stage 1 — UI Redesign of the MVP:
1.
Successfully integrated with the U.S. healthcare platform Healthie and WriteUpp.
2.
Raised $825,000 in Pre-Seed funding (October 2024) after transitioning from MVP to a market-ready product.
Stage 2 — Plan & Billing Page Redesign:
1.
Redesigned the subscription feature in just two months.
2.
Merged conflicting plans into a unified, transparent system.
3.
Once the feature is live, we’ll track key metrics like task completion rate, drop-off rate, and time on task to understand how well it’s working.
Stage 1: Redesigning the Existing App
1.
The client had a clear visual direction for the service, which helped streamline the design process. Using their references as a foundation, I developed and applied a visual concept across all screens.
2.
In parallel, I conducted a UX audit to identify usability issues. The audit uncovered several key problems, such as inconsistent hierarchy, confusing navigation and unclear button behaviour. These insights guided targeted UX improvements throughout the redesign.
3.
To support future scalability, I also built a design system with reusable components, colors, and typography.
Before redesign
After redesign
Key challenges included:
1.
Three coexisting payment models: subscriptions, pay-as-you-go, ans prepaid minute packages.
2.
The need to migrate legacy users to new subscription plans.
3.
Poor UX around plan visability, minute tracking, and payment transparency.
Research and Concept Exploration
To tackle these challenges, I began by analyzing user feedback and mapping out the current payment flows. Through discussions with the client, we agreed to simplify the system by introducing:
1.
Three core subscription plans with uninterrupted access.
2.
Optional minute add-ons for legacy users who still preferred that model.
3.
A requirement to migrate all legacy users to the new subscription plans, while still offering them optional minute add-ons.
Inspired by telecom billing models, I researched their approach to usage beyond plan limits and developed three quick concepts to explore different directions for the new billing experience. This process helped us identify the most intuitive and transparent solution for both new and existing users.
My Plan:
Displays the current subscription, balance (including negative if applicable), and renewal date.
Usage History:
Shows detailed logs of minute usage, charges, and overages.
Plans:
Lets users browse available subscription options and switch plans if needed.
Outcome and Next Steps
1.
Successful integration with Healthie and WriteUpp EHR system.
2.
The company successfully raised $825,000 in a Pre-Seed round in October 2024.
We’ve completed the first milestone and are now implementing the Plan & Billing redesign. After release, we’ll monitor user feedback and conversion metrics to measure impact.